The foundation of The EPG Solution is based on over 20 years of helping clients implement the systematic, transformational changes needed to increase employee and customer engagement. The process, tools, and techniques are based upon practical experience, research, and best practices. The EPG Solution includes key elements that will help to increase engagement and drive performance.
Why does the EPG process work? The process, tools, and techniques are based upon research and best practices. The EPG resource library is designed to provide information to Contact Center leaders who are interested in learning more about employee engagement, customer engagement, emotional and social intelligence, and the engagement culture. This information can be found in the sections on Articles.
The EPG resource library is also designed for individuals who have completed the Engagement Leadership Skills Certification Process or the Engagement Skills Certification Process. This information is designed to assist these individuals to continue to develop their engagement knowledge and skills, and to provide additional tools and techniques.