STEP 2
TAILOR BEST PRACTICES


We use the insights gained from the Current Culture Analysis to assist our clients to develop an approach that is tailored to their situation.

We work together to tailor materials from EPG’s Proprietary Engagement Resources Library to be used in the client’s engagement culture development.

EPG PROVIDES TAILORING CONFERENCE & MATERIALS

We typically facilitate a two-day tailoring conference with selected client managers and client subject matter experts to tailor selected EPG materials.These typically include:

These typically include:

  1. The Communication Materials used to communicate the purpose and approach of the engagement program may be tailored to better reflect the client environment. The communication materials include:
    • Overview Booklet
    • PowerPoint Slides
    • Pre-Work Assignment for the Engagement Leadership Skills Development Workshops.
    • Pre-Work Assignment for the Agent Engagement Skills Development Workshops
  2. The Engagement Skills Workbook Cases may be tailored to better reflect the client environment.
  3. The Best Practices Toolkit may be tailored to better reflect the client environment.
  4. The Continuity System may include the Exceptional Engagement Conversations Call Library, as well as a reward recognition plan for outstanding performance.

Testimonials